Returns

Return & Refund Policy

Last updated: August 17, 2026

At ComfyGet, we stand behind the ComfyGet™ Hip Ease pillow. If it doesn't help you sleep better, we don't think you should be stuck with it — that's the whole idea behind our guarantee. This policy explains how our 30-day money-back guarantee works, who qualifies, and how to start a return. It applies to every purchase made through comfyget.com (the "Site") and is part of our Terms of Service.

Our 30-Day Money-Back Guarantee

Every order is covered by a 30-day money-back guarantee, starting from the date your order is delivered. That gives you a full 30 nights to actually try the pillow. If it's not the right fit for you — it didn't relieve your pain the way you hoped, it doesn't suit how you sleep, or you just changed your mind — you can return it within that window for a refund of the product price. We don't ask you to justify the return or fill out a questionnaire. Inside 30 days of delivery, you're covered.

Eligibility

To qualify for a refund, you need to reach out within 30 days of delivery, and the pillow should come back to us in reasonably good condition. That means intact and usable — normal signs it's actually been slept on are expected and completely fine, since trying it out is the entire point of the guarantee. We just ask that it isn't heavily damaged, or missing pieces like the strap or cover. If something comes back deliberately damaged or with parts missing, we may issue a partial refund instead of a full one, assessed reasonably on our end.

If you purchased a bundle (for example, our Buy Two offer), you're welcome to return the whole bundle for a full refund, or just part of it for a partial one. Partial bundle refunds are calculated based on the discounted price you actually paid for those items, not the standalone single-unit price.

Starting a Return

To start a return, email us at support@comfyget.com with your order number and a quick note that you'd like to return your order. That's all we need from you. We typically reply within one business day with return instructions and the return address. Please hold off on shipping anything back before you hear from us — packages sent without an approved return request can be difficult to match to your order, which puts your refund at risk.

Return Shipping

Return shipping is on the customer unless the pillow arrived damaged, defective, or wrong — in those cases, we cover it, and depending on the situation you may not need to send anything back at all to get your refund or replacement. We'd recommend shipping your return with tracking, since we're not able to issue refunds for return packages that get lost in transit and can't be confirmed as delivered to us.

Refunds

Once we receive and check over your return, we'll email you to confirm it arrived and let you know if your refund's been approved. Approved refunds go back to your original payment method, usually within 5–10 business days. Depending on your bank, it can take a bit longer to actually show up on your statement. Original shipping fees aren't refundable unless the return is because of our mistake, a defective pillow, or damage in transit.

If it's been more than 15 business days since your refund was approved and you still don't see it, check with your bank first, since processing times differ. Still nothing? Email support@comfyget.com and we'll chase it down.

Damaged, Defective, or Incorrect Orders

If your pillow shows up damaged, defective, or isn't what you ordered, email support@comfyget.com within 30 days of delivery with your order number and a photo of the problem. We'll sort it out with a free replacement or a full refund — your call — and you won't need to cover return shipping since that one's on us. A photo helps us resolve this in a single email, so please include one if you can.

Lost or Undelivered Packages

If tracking shows no movement for a while, or your order just never turns up, let us know and we'll look into it with the carrier. If it's confirmed lost in transit, we'll send a free replacement or refund you in full, whichever you'd rather. We're not able to take responsibility for packages sent to an incorrect address entered at checkout, so it's worth double-checking your shipping details before you order. If a package gets returned to us because the address was wrong or undeliverable, we can either reship it for a small fee or refund the product price minus the original shipping cost.

Exchanges

The quickest way to exchange something is to return what you have and place a new order for what you'd rather try. If the exchange is because your pillow arrived damaged or defective, reach out to us first and we'll handle the replacement directly at no cost to you.

Order Cancellations

Need to cancel or change an order? Email support@comfyget.com as soon as you can with your order number. We can only guarantee a cancellation if the order hasn't been dispatched yet. Once it's shipped, it can't be cancelled — but you're still covered by the 30-day guarantee once it arrives.

Late or Missing Return Requests

Return requests made more than 30 days after delivery fall outside the guarantee and aren't eligible for a refund. We keep this window consistent for everyone, so if you're weighing whether to keep your pillow, it's worth reaching out before the 30 days are up.

Questions

If anything here doesn't quite cover your situation, just email support@comfyget.com. There's a real person reading these, and we'd much rather sort out your problem directly than have you walk away unhappy.

ComfyGet, United States